Customised Items

Due to the nature of personalised and monogrammed items, returns, changes or cancellations are only possible at the discretion of Farfetch and the relevant partner, unless the customised items were damaged or faulty when delivered to you.

For any return or cancellation requests, Farfetch reserves the right to offer a store credit for the relevant partner rather than a monetary refund, on a case by case basis. Store credit is valid for 6 months from the date of issue. This does not affect your statutory rights.

Please keep in mind that although customised items have an approximate 4-6 week lead time before they are ready to be shipped to you, payment will be taken shortly after you submit your order.

Vintage Items

Pre-worn goods sold at Farfetch, such as Vintage pieces, have undergone rigorous inspection prior to sale to guarantee their quality, precision and authenticity. As such, these valuable and timeless pieces should be treated with great care as with new items, and returned in the same condition in which they were received.

If any of your purchases arrive in a flawed or faulty condition, or without Farfetch and designer tags attached, please contact Customer Service for assistance with your return.