Free Returns Pick Up

We are pleased to offer a free returns collection service to all customers for any purchases that meet our Returns Policy.

Your returned item must arrive at the Farfetch partner boutique or brand it was ordered from no later than 14 days after your delivery date. We recommend that you book your return pick-up within 7 days of your delivery date to ensure that it arrives at the relevant Farfetch partner’s location within 14 days.

To book a free returns pick-up:

1. Go to 'My Orders & Returns' in your Farfetch account and select your order
2. Choose a return ‘By courier’ and select the item(s) for return
3. Confirm your pick up address and a convenient collection time

We will send you a collection confirmation email with all the details you’ll need to complete the return. If you are returning items to multiple Farfetch partners, please request a separate collection for each one under ‘My Orders & Returns’.

Please note: We can only offer a free returns pick up from the same country your order was delivered to.

What happens next?

Prepare your package with the returns documents enclosed in your order. Here’s how:

1. Attach the Return Label, and a signed Return Note if you received one, to the outside of your Farfetch box.
2. Place any unwanted items with all original packaging inside the Farfetch box and leave it open for the courier to check the contents.
3. Keep a copy of the Return Label, as you can check the delivery status of your parcel with our carrier using the tracking number provided.

Returns with Click & Collect

Our Click & Collect service gives you the flexibility to collect and return your online orders at a participating Farfetch partner or, depending on your location, a Doddle location near you. Simply select the ‘In-store’ option when creating a return in your Farfetch account and prepare your package with the documents included with your order. Take the return to your chosen location, along with our returns confirmation email, and we will do the rest.

Further information can be found in our Click & Collect section.

Cancelling an order

Depending on where you live, you can also choose to cancel your order under the CCRs (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). If you choose this option we will refund you the full price for any returned item that meets our Returns Policy and the original delivery fee; however, you will be responsible for the cost and arrangement of returning the item(s) to the Farfetch partner(s) you ordered from.

Please view our Terms & Conditions for further information on cancelling an order under the CCRs or contact our Customer Service Advisors for assistance.